Refund policy

Our refund policy allows customers to request a refund within 90 days of receiving their purchase, giving them enough time to fully assess the results of our product.

To be eligible for a refund, customers must provide proof of purchase, such as a receipt. Refund requests can be made by contacting us at contact@petjope.com.

We reserve the right to ask for feedback on the product, but customers are not obligated to provide any. We reserve the right to limit refunds to one per customer and one pack per refund. If multiple packs were purchased at once, refunds will be handled on a case-by-case basis. Customers should retain any unopened packs if we request that they be shipped back to us.

International Sales

Please note that all international sales are final. International shipping costs, duties, and taxes are not covered by our refund policy and will not be reimbursed. We do not accept returns or offer refunds for orders shipped outside of the United States. If you have questions regarding an international order, please contact us at contact@petjope.com.

Damages and issues

If a customer receives a damaged or defective item or the wrong item, they should contact us immediately to report the issue so that we can resolve it.

Exchanges

If a customer wants to exchange an item, they should make a separate purchase for the new item. Refunds for the original item will be processed in accordance with our refund policy. 

Refunds

Approved refunds will be issued to the customer’s original payment method. Please note that it may take time for the bank or credit card company to process and post the refund.